Billing & Payment Policy

Effective Date: January 01, 2026

Last Updated: January 01, 2026

Please read this policy carefully. This SKYFY Billing & Payment Policy (“Billing Policy”) governs invoice timing, payment requirements, short pay handling, late fees, finance charges, payment extensions, and suspension remedies for SKYFY services. SKYFY may update this Billing Policy periodically. The most current version will be posted on this page.

A. SCOPE, INCORPORATION, AND UPDATES

Scope. This Billing Policy applies to all SKYFY customers and all SKYFY invoices unless SKYFY expressly agrees otherwise in a separate written agreement signed by SKYFY.
Incorporation. This Billing Policy is incorporated by reference into SKYFY’s customer service terms governing your account, including SKYFY’s Terms of Service and Service Agreement, and applies to all billing and payment matters.
Priority for Billing Matters. To the extent there is a conflict between this Billing Policy and any other SKYFY terms regarding billing/payment timing, fees, extensions, or suspension remedies, this Billing Policy controls for billing/payment matters.
Updates. SKYFY may revise this Billing Policy at any time. Continued use of SKYFY services and/or payment of SKYFY invoices after the effective date of an updated Billing Policy constitutes acceptance of the updated Billing Policy.

B. INVOICES, DUE DATES, AND PAYMENT REQUIREMENTS

Advance issuance (T-30 model). Invoices are generally issued in advance, typically approximately 30 days prior to the Due Date; however, SKYFY may issue invoices less than 30 days in advance (including approximately 15 days or less) depending on the service, billing cycle, or circumstance. SKYFY may also issue invoices designated as “Due Upon Receipt.” In all cases, payment must be received on or before the Due Date stated on the invoice (or upon receipt if designated “Due Upon Receipt”).
Due Date (Day 0). The Due Date stated on the invoice is Day 0. Payment must be received by SKYFY on or before the Due Date to be considered timely.
Payment methods. Payment instructions (including ACH details where applicable) are provided on the invoice.
Customer responsibility. The customer is responsible for reviewing invoices and statements, monitoring payment due dates, and submitting timely payment.

C. BILLING REQUESTS REQUIRE A UNIQUE CASE NUMBER

Case number required. All billing requests (including disputes, clarifications, reconciliations, payment extension requests, and any request to modify billing treatment) must be submitted through SKYFY’s designated billing channel (SKYFY Customer Portal) such that a unique billing case number is generated.
Validity of requests. Any billing request that does not have a unique case number is not valid and will be treated as not submitted. SKYFY will not be bound by informal requests made by phone, text, or email that do not generate a case number.
Written record. Billing matters are resolved in writing within the billing case to avoid ambiguity and ensure a single record for all parties.

D. SHORT PAY / PARTIAL PAYMENTS

Short Pay. If a customer does not pay an invoice in full, the unpaid portion remains due (“Short Pay”).
Fees and enforcement apply to unpaid balance. Late fees, finance charges, and enforcement actions apply to the unpaid balance only (not to amounts already paid).
Partial payment does not pause enforcement. A partial payment does not pause the enforcement timeline unless SKYFY approves a payment extension in writing within a valid billing case.

E. LATE FEES AND FINANCE CHARGES

Past Due Day 1. If payment is not received by the Due Date (Day 0), the invoice becomes past due beginning the next calendar day (“Past Due Day 1”).
Late Fee (5%). Past due invoices are subject to a 5% late fee applied to the unpaid balance (one-time per invoice) beginning Past Due Day 1.
Finance charge (daily accrual; assessed upon cure).
- Finance charges accrue daily at 1.5% per month (18% per annum) on the unpaid past-due balance beginning Past Due Day 1 (the next calendar day after the Due Date).
- Finance charges are assessed upon cure (i.e., when the unpaid past-due balance is paid), or on the next billing cycle if posting timing requires.
- Finance charges continue to accrue until the unpaid past-due balance is cured.

F. ENFORCEMENT REMEDIES FOR NON-PAYMENT

F.1 Partial Suspension of Services - 7 Days Past Due

If an unpaid balance remains past due for 7 calendar days after the Due Date, SKYFY may apply Partial Suspension of Services.

Partial Suspension may include, but is not limited to:

Routing dedicated support phone access to a “Services Not Available” recording.
Holding new support requests/tickets (not actioned) until the account is cured.
Pausing non-essential/discretionary services (including optimization, reporting, advisory deliverables, and projects).
Suspending proactive changes initiated by SKYFY to the customer’s IT environment during the Partial Suspension period.

Billing continues and balances remain due.

F.2 Full Suspension of Services - 14 Days Past Due

If an unpaid balance remains past due for 14 calendar days after the Due Date, SKYFY may apply Full Suspension of Services.

Full Suspension may include, but is not limited to:

SKYFY provides no support response via phone, email, portal, or any channel.
SKYFY performs no monitoring response or escalation.
SKYFY performs no administrative actions, including (without limitation) adds/removes, licensing changes, patching/reboots, restores, vendor escalations, or configuration changes.

Billing continues and balances remain due.

F.3 Post-Day 14 escalation

If Full Suspension remains in effect, SKYFY may issue additional cure notices and may proceed with termination/offboarding and collections consistent with applicable governing terms and law.

G. PAYMENT EXTENSIONS

Extensions require a billing case number. Payment extension requests must be submitted through the SKYFY Customer Portal so a unique billing case number is generated.
Extensions are not automatic. Payment extensions require written approval by SKYFY within the billing case.
When to request. Extensions should be requested prior to the Due Date whenever possible.
Extension Processing Fee. Approved payment extensions may be subject to an Extension Processing Fee based on the total past-due balance at the time of request:
- $0–$1,000: $50
- $1,001–$5,000: $100
- $5,001–$15,000: $200
- $15,001–$20,000: $300
- Balances above $20,000 may require additional review and may not be eligible for extension.
Failure to submit an extension request. If a customer indicates it needs more time but does not submit a valid payment extension request (with a case number), SKYFY will proceed under this Billing Policy without exception.

H. DISPUTES AND WITHHOLDING

Disputes require a billing case number. Billing disputes must be submitted through SKYFY’s billing channel (Customer Portal) to generate a unique billing case number.
No unilateral withholding. Customers may not withhold payment (including partial withholding of line items) unless SKYFY explicitly approves a payment extension or other hold in writing within a valid billing case.
Credits (if warranted). If SKYFY determines a credit is warranted, SKYFY may apply the credit prospectively in a manner SKYFY reasonably determines.

I. RESTORATION OF SERVICES

Cure requirement. Services may be restored only after SKYFY confirms cure (payment received and posted), including any applicable late fees and assessed finance charges, unless waived in writing within a valid billing case.
Posting delays. Service restoration may depend on payment posting/clearing timelines.

J. CONTACT

Billing requests (including extensions) must be submitted through the SKYFY Customer Portal to obtain a unique billing case number.
General assistance: 1-800-606-0708 or https://www.skyfy.net/terms